FAQ Sections
General Questions
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Who is Sable & Hide?
Sable & Hide is a proudly South African leather products brand offering quality leather goods, personalised gifts and corporate products.
What products do you sell?
Our range includes leather bags, overnight bags, belts, wallets, aprons, braai accessories, rugby balls, laptop accessories, corporate gifts and selected leather products.
Where are you based?
We are based in Moreleta Park, Pretoria, South Africa.
Do you sell to individuals and businesses?
Yes. We supply individual customers, companies, retailers and corporate clients.
Leather Quality & Care
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What type of leather do you use?
Sable & Hide uses high-quality, locally derived premium cowhide for all our products.
How do I care for my leather products?
Keep leather away from excessive moisture and prolonged direct sunlight. Clean with a soft cloth and use a suitable leather conditioner where appropriate. Always test cleaning products on a small, hidden area first.
Will my product look exactly like the picture?
Leather is a natural material, and slight variations in colour, texture and markings may occur. These variations are part of the natural character of leather.
How long will my leather product last?
With proper care and maintenance, quality leather products can last for many years. Their lifespan depends on the material, construction and frequency of use.
Personalisation & Corporate Orders
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Can I personalise my leather product?
Yes. Selected products can be personalised with names, initials or logos, depending on the product and available branding options.
Can you add our company logo?
Yes. We offer branding on selected products for corporate gifts, promotional merchandise and business orders.
Do you accept bulk orders?
Yes. We welcome corporate gifting, event merchandise, staff gifts and bulk orders. Contact us with your product selection, quantities and branding requirements for a quotation.
Is there a minimum order quanity?
Minimum quantities depend on the product and branding requirements. Please contact us for details.
How long does personalised production take?
Production times vary according to the product, quantity and complexity of the branding. We will advise you of the estimated lead time.
Can I return a personalised item?
Personalised products may be excluded from change-of-mind returns where legally permitted. Faulty, damaged or incorrectly personalised products will be handled in accordance with applicable South African consumer law.
Online Orders & Payments
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How do I place an order?
Browse our online store, select your product, add it to your shopping cart and follow the checkout instructions.
What payment methods do you accept?
Our store supports EFT payments. Available payment methods will be displayed during checkout.
When will my order be processed?
Orders requiring payment confirmation will generally be processed once payment has been verified. Personalised and bulk orders may require additional production time.
Can I change or cancel my order?
Please contact us as soon as possible. Changes or cancellations may not be possible once production, personalisation or dispatch has started. Your statutory consumer rights remain applicable.
What currency are your prices displayed in?
Our prices are displayed in South African Rand (R), unless otherwise indicated.
Delivery & Shipping
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Do you deliver throughout South Africa?
Yes. We offer courier delivery throughout South Africa, subject to courier coverage and the arrangements confirmed for your order.
How much does delivery cost?
Delivery charges depend on the destination, parcel size, weight and courier service. Applicable charges will be communicated before your order is finalised.
How long does delivery take?
Delivery times depend on your location, courier service, stock availability and whether personalisation is required. We will advise you of the estimated timeframe.
Can I track my order?
Where tracking is available, we will provide the relevant tracking details once your parcel has been dispatched.
What happens if my parcel arrives damaged?
Please contact us as soon as possible with your order details and photographs of the damaged product and packaging. We will assess the matter and advise you on the next steps.
Can I collect my order in Pretoria?
Collection may be arranged by prior agreement. Please contact us to confirm availability and arrangements
before travelling.
Returns, Refunds & Warranties
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What is your return policy?
Returns are handled in accordance with our published returns policy and applicable South African consumer law. Please contact us with your order number and reason for the return before sending an item back.
Can I exchange a product?
Exchanges depend on product condition, stock availability and the reason for the exchange. Certain restrictions
may apply where legally permitted.
What if I receive the wrong product?
Please contact us with your order number and photographs of the item received. We will investigate and arrange an appropriate resolution.
Do your products come with a warranty?
Any product-specific warranty will be stated in the relevant product listing or supplied with the product. Your rights under applicable consumer protection legislation remain unaffected.